Privacy Policy

Effective Date: January 1, 2026  |  Cardinal Care LLC · Naperville, Illinois

Cardinal Care LLC ("Cardinal Care," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.cardinalcarellc.com or contact us for services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and home address when you request a service or contact us.
• Service Information: Details about your home, the services requested, and job history.
• Communication Records: Emails, texts, or phone calls exchanged with our team.
• Website Usage: Non-personally identifiable data such as browser type, pages visited, and time spent on our site.

2. How We Use Your Information

We use the information we collect to:

• Schedule and perform home and property services you have requested
• Communicate with you about appointments, estimates, and follow-up work
• Send service reminders and updates via phone, email, or SMS text message
• Improve our services and customer experience
• Comply with legal obligations

3. SMS Text Messaging

Cardinal Care LLC may send SMS text messages to customers who have provided their phone number and given consent to receive texts. Message types include appointment confirmations, service reminders, estimates, and follow-up communications.

Consent: By providing your phone number and agreeing to receive SMS communications from Cardinal Care LLC, you consent to receive text messages. Consent is not a condition of purchasing any service.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive one confirmation message and no further texts will be sent.

Message Frequency: Message frequency varies based on your service activity. Standard message and data rates may apply.

Privacy of SMS Data: We do not sell, share, or rent your SMS consent or phone number to third parties for marketing purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With trusted service partners necessary to complete your job (e.g., supply vendors)
• When required by law or to protect the rights and safety of Cardinal Care LLC or others

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information that we hold. To exercise these rights, contact us at the information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Cardinal Care LLC
• Naperville, Illinois
• Phone: (630) 320-0032
• Email: info@cardinalcarellc.com
• Website: www.cardinalcarellc.com